GENERAL TERMS AND CONDITIONS OF SALE |
The present general terms and conditions of sale (hereinafter referred to as the "General Terms and Conditions") apply to any purchase made by an individual (hereinafter referred to as the "CLIENT") on the website https://www.sportcom.eu/gb/ (hereinafter referred to as the "SITE") from SportCom Europe, a SAS company registered in the Trade and Companies Register under number 449 749 100, with its registered office at 3 Rue Rosalind Franklin – ZA de l'Erette – 44810 – Nantes - FRANCE, Tel: +33 240145601, Email: info@sportcom.eu (hereinafter referred to as the "SELLER").
Any order placed on the Site necessarily implies the CLIENT's unconditional acceptance of these General Terms and Conditions.
ARTICLE 1. DEFINITIONS
The terms used below have the following meanings in these General Terms and Conditions:
- "CLIENT": Refers to the SELLER's co-contractor, who guarantees having the status of a consumer as defined by French law and jurisprudence. As such, it is expressly stipulated that the CLIENT acts outside the scope of any habitual or commercial activity.
- "DELIVERY": Refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address specified during the order process.
- "PRODUCTS": Refers to all products available on the SITE.
- "TERRITORY": Refers to Mainland France (excluding overseas departments and territories).
ARTICLE 2. OBJECT
These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CLIENTS.
The CLIENT is clearly informed and acknowledges that the SITE is intended for consumers, and that professionals must contact the SELLER's sales department to benefit from distinct contractual terms.
ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
The CLIENT agrees to carefully read and accept these General Terms and Conditions before proceeding with the payment for any order of PRODUCTS placed on the SITE.
These General Terms and Conditions are referenced at the bottom of every page on the SITE via a link and must be reviewed before placing an order. The CLIENT is encouraged to carefully read, download, and print the General Terms and Conditions and retain a copy.
The SELLER advises the CLIENT to review the General Terms and Conditions with each new order, as the latest version of these Terms will apply to all new PRODUCT orders.
By clicking the first button to place the order and then the second to confirm the order, the CLIENT acknowledges having read, understood, and accepted the General Terms and Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
To purchase a PRODUCT, the CLIENT must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of consent from their legal representatives.
The CLIENT will be required to provide information to identify themselves by completing the form available on the SITE. Fields marked with an asterisk (*) are mandatory and must be completed for the CLIENT’s order to be processed by the SELLER. The CLIENT can check the status of their order on the SITE. Delivery tracking may also be performed using online tracking tools provided by certain carriers when available. Additionally, the CLIENT can contact the SELLER's customer service at any time via email at info@sportcom.eu to obtain information about their order status.
The information provided by the CLIENT to the SELLER when placing an order must be complete, accurate, and up to date. The SELLER reserves the right to request the CLIENT to confirm their identity, eligibility, and the information provided by any appropriate means.
ARTICLE 5. ORDERS
The SELLER undertakes to present the essential characteristics of the PRODUCTS (as detailed in the information sheets available on the SITE) and the mandatory information that the CLIENT must receive in accordance with applicable law.
The CLIENT agrees to carefully review this information before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new, comply with current European legislation, and adhere to the applicable standards in France.
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CLIENT must follow the steps outlined below (please note, however, that depending on the CLIENT's starting page, the steps may slightly differ).
The CLIENT must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once a PRODUCT is selected, it is placed in the CLIENT's shopping cart. The CLIENT can then add as many PRODUCTS as they wish to their cart.
Once the PRODUCTS are selected and placed in the shopping cart, the CLIENT must click on the cart and verify that the order content is correct. If the CLIENT has not yet done so, they will then be prompted to sign in or register.
After the CLIENT has confirmed the contents of the cart and signed in/registered, an online form will appear, automatically filled out with a summary of the price, applicable taxes, and, if applicable, delivery charges.
The CLIENT is invited to review the order content (including quantity, characteristics, and references of the ordered PRODUCTS, billing address, payment method, and price) before finalizing the order.
The CLIENT can then proceed with the payment for the PRODUCTS by following the instructions provided on the SITE and providing all the necessary information for billing and DELIVERY of the PRODUCTS. For PRODUCTS with available options, the specific references will appear once the correct options have been selected. Orders placed must include all the information necessary for proper processing.
The CLIENT must also select the chosen delivery method.
Once all the steps described above are completed, a page will appear on the SITE to acknowledge receipt of the CLIENT's order. A copy of the order acknowledgment will be automatically sent to the CLIENT via email, provided that the email address provided during registration is correct.
The SELLER does not send any order confirmation by postal mail or fax.
During the order process, the CLIENT must enter the necessary information for billing (fields marked with an asterisk (*) indicate mandatory fields that must be completed for the CLIENT's order to be processed by the SELLER).
The CLIENT must clearly provide all information related to DELIVERY, particularly the exact DELIVERY address, as well as any access codes for the DELIVERY address, if applicable.
The CLIENT must also specify the chosen payment method.
Neither the order form completed by the CLIENT online nor the order acknowledgment sent by the SELLER to the CLIENT via email constitutes an invoice. Regardless of the order or payment method used, the CLIENT will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
For all PRODUCTS, the CLIENT will find prices displayed on the SITE in euros, including all taxes, as well as applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address, and the chosen carrier or mode of transport).
The prices include, in particular, the value-added tax (VAT) at the rate in effect on the date of the order. Any changes to the applicable VAT rate may impact the price of the PRODUCTS from the effective date of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The SELLER’s suppliers’ prices are subject to change. As a result, the prices indicated on the SITE may change. They may also be modified in the case of special offers or sales.
The prices shown are valid, except in the case of a significant error. The applicable price is the one indicated on the SITE on the date the CLIENT places the order.
The SELLER agrees to deliver the PRODUCT on the date or within the timeframe indicated to the CLIENT, unless otherwise agreed between the parties.
The unavailability of a PRODUCT is generally indicated on the product page. CLIENTS may also be notified by the SELLER when a PRODUCT is restocked.
In any case, if the unavailability was not indicated at the time of the order, the SELLER agrees to inform the CLIENT without delay if the PRODUCT becomes unavailable.
If a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.
If the CLIENT decides to cancel their order for unavailable PRODUCTS, they will receive a refund of all amounts paid for the unavailable PRODUCTS no later than thirty (30) days from the payment date.
ARTICLE 6. RIGHT OF WITHDRAWAL
ARTICLE 7. PAyMENT
The CLIENT can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.
The CLIENT guarantees to the SELLER that they have all the necessary authorizations to use the chosen payment method.
The SELLER will take all necessary measures to ensure the security and confidentiality of the data transmitted online during the online payment process on the SITE.
It is specified that all payment-related information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE itself.
In the case of a one-time payment by credit card, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the SITE.
In the case of partial DELIVERY, the total amount will be debited from the CLIENT's account no earlier than when the first package is shipped. If the CLIENT decides to cancel their order for unavailable PRODUCTS, the refund will be processed in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.
If the bank refuses to debit a card or other payment method, the CLIENT must contact the SELLER's Customer Service to pay for the order using an alternative valid payment method.
In the event that, for any reason such as opposition, refusal, or any other issue, the transfer of the payment due by the CLIENT is not possible, the order will be canceled, and the sale will be automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CLIENT corresponding to an order amount exceeding 120 euros including tax will be archived by the SELLER for a period of ten (10) years, in accordance with Article L. 213-1 of the French Consumer Code.
The SELLER agrees to archive this information in order to ensure proper transaction tracking and to provide a copy of the contract at the CLIENT's request.
In the event of a dispute, the SELLER will be able to demonstrate that its electronic tracking system is reliable and guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until they are paid for in full by the CLIENT.
The above provisions do not prevent the transfer of risks to the CLIENT at the moment the PRODUCTS are received by the CLIENT or by a third party designated by the CLIENT, other than the carrier. This includes the risks of loss, damage, or any harm that may result from the PRODUCTS, despite the retention of ownership.
ARTICLE 10. DELIVERY
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with the applicable transportation standards to ensure maximum protection during DELIVERY.
The CLIENT agrees to adhere to the same packaging standards when returning PRODUCTS, as outlined in Annex 1 – Withdrawal Policy.
ARTICLE 12. WARRANTIES
Apart from the commercial warranties that the SELLER may offer for certain PRODUCTS, every Client benefits from "legal" warranties for all PRODUCTS, as detailed below, in accordance with Article L.111-1 of the French Consumer Code.
Article L. 217-4 of the French Consumer Code:
"The seller delivers a product that conforms to the contract and is responsible for any conformity defects existing at the time of delivery. The seller is also responsible for conformity defects arising from the packaging, assembly instructions, or installation if these were made the seller's responsibility by the contract or were carried out under the seller’s responsibility."
Article L. 217-5 of the French Consumer Code:
"A product is in conformity with the contract:
1° If it is fit for the usual use expected of a similar product and, if applicable:
- if it corresponds to the description given by the seller and has the qualities presented by the seller to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect, considering the public statements made by the seller, the manufacturer, or its representative, notably in advertising or labeling;
2° Or if it has the characteristics mutually agreed upon by the parties or is fit for any special purpose sought by the buyer, which has been communicated to the seller and accepted by the seller."
The SELLER may be liable for conformity defects existing at the time of delivery, as well as defects arising from the packaging, assembly instructions, or installation when these were the seller's responsibility under the contract or carried out under the seller’s responsibility.
Action for Conformity Defects:
The action arising from a conformity defect is limited to two (2) years from the delivery of the product (Article L. 217-12 of the French Consumer Code).
In case of a conformity defect, the CLIENT can request the replacement or repair of the PRODUCT, at their choice. However, if the cost of the CLIENT's choice is clearly disproportionate in relation to the other possible option, considering the value of the PRODUCT or the importance of the defect, the SELLER may proceed with a refund, without following the CLIENT's preferred option.
If replacement or repair is impossible, the SELLER commits to refunding the price of the PRODUCT within thirty (30) days of receiving the returned PRODUCT, in exchange for the CLIENT sending the PRODUCT back to the following address:
3 rue Rosalind Franklin – ZA de l'Erette– 44810 – Nantes – FRANCE.
Furthermore, the CLIENT is not required to prove the existence of the conformity defect for twenty-four (24) months following the delivery of the PRODUCT, except for second-hand goods, for which this period is limited to six (6) months (Article L. 217-7 of the French Consumer Code).
It is specified that this legal conformity warranty applies independently of any commercial warranty granted, if applicable, on the PRODUCTS.
The SELLER is liable for hidden defects in the PRODUCT sold that render it unfit for the intended use, or that reduce its usefulness to the extent that the CLIENT would not have purchased it, or would have paid a lower price if they had known about the defect (Article 1641 of the Civil Code).
This warranty allows the CLIENT, who can prove the existence of a hidden defect, to choose between a refund of the PRODUCT's price if it is returned, or a partial refund if the PRODUCT is not returned.
In the event that replacement or repair is impossible, the SELLER commits to refunding the PRODUCT's price within thirty (30) days of receiving the returned PRODUCT, in exchange for the CLIENT sending the PRODUCT back to the following address: 3 rue Rosalind Franklin – ZA de l'Erette – 44810 – Nantes - FRANCE. The action resulting from hidden defects must be initiated by the CLIENT within two (2) years from the discovery of the defect (First paragraph of Article 1648 of the Civil Code).
ARTICLE 13. RESPONSIBILLITY
Le VENDEUR ne pourra être tenu pour responsable, ou considéré comme ayant failli aux présentes, pour tout retard ou inexécution, lorsque la cause du retard ou de l’inexécution est liée à un cas de force majeure telle qu’elle est définie par la jurisprudence des cours et Tribunaux français.
Il est par ailleurs précisé que le VENDEUR ne contrôle pas les sites web qui sont directement ou indirectement liés au SITE. En conséquence, il exclut toute responsabilité au titre des informations qui y sont publiées. Les liens vers des sites web de tiers ne sont fournis qu’à titre indicatif et aucune garantie n’est fournie quant à leur contenu.
ARTICLE 14. FORCE MAJEURE
La responsabilité du VENDEUR ne pourra pas être mise en oeuvre si la non-exécution ou le retard dans l’exécution de l’une de ses obligations décrites dans les présentes CGV découle d’un cas de force majeure.
Il y a force majeure en matière contractuelle lorsqu’un évènement échappant au contrôle du débiteur, qui ne pouvait être raisonnablement prévu lors de la conclusion du contrat et dont les effets ne peuvent être évités par des mesures appropriées, empêche l’exécution de son obligation par le débiteur.
Si l’empêchement est temporaire, l’exécution de l’obligation est suspendue à moins que le retard qui en résulterait ne justifie la résolution du contrat. Si l’empêchement est définitif, le contrat est résolu de plein droit et les parties sont libérées de leurs obligations dans les conditions prévues aux articles 1351 et 1351-1 du Code civil.
A ce titre, la responsabilité du VENDEUR ne pourra pas être engagée notamment en cas d’attaque de pirates informatiques, d’indisponibilité de matériels, fournitures, pièces détachées, équipements personnels ou autres, d’interruption de réseaux de communications électroniques, ainsi qu’en cas de survenance de toute circonstance ou évènement extérieur à la volonté du VENDEUR intervenant postérieurement à la conclusion des CGV et en empêchant l’exécution dans des conditions normales.
Il est précisé que, dans une telle situation, le CLIENT ne peut réclamer le versement d’aucune indemnité et ne peut intenter aucun recours à l’encontre du VENDEUR.
En cas de survenance d’un des évènements susvisés, le VENDEUR s’efforcera d’informer le CLIENT dès que possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects personal data from CLIENTS on the SITE, including through cookies. CLIENTS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze orders, and, if the CLIENT has expressly chosen this option, send them marketing emails, newsletters, promotional offers, and/or information about special sales, unless the CLIENT no longer wishes to receive such communications from the SELLER.
The CLIENT's data is kept confidential by the SELLER for the purposes of the contract, its execution, and in compliance with the law.
CLIENTS can unsubscribe at any time by accessing their account or by clicking on the unsubscribe link provided at the bottom of each email offer received.
The data may be shared, in whole or in part, with the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CLIENTS to its business partners, provided that CLIENTS have expressly given their prior consent during registration on the SITE.
The SELLER will specifically ask CLIENTS if they wish their personal data to be disclosed. CLIENTS can change their minds at any time by contacting the SELLER. The SELLER may also ask CLIENTS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of January 6, 1978, relating to computers, files, and freedoms, and Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, also known as GDPR), the SELLER ensures the implementation of the rights of individuals concerned.
It is reminded that the CLIENT, whose personal data is processed, benefits from the rights of access, rectification, updating, portability, and erasure of the information concerning them, in accordance with the provisions of Articles 39 and 40 of the modified Data Protection Act, and Articles 15, 16, and 17 of the General Data Protection Regulation (GDPR).
In accordance with the provisions of Article 38 of the modified Data Protection Act and Article 21 of the GDPR, the CLIENT may also, for legitimate reasons, object to the processing of their data, without reason and free of charge.
The CLIENT can exercise these rights by sending an email to: info@sportcom.eu or by sending a letter to 3 rue Rosalind Franklin – ZA de l'Erette– 44810 – Nantes - FRANCE.
It is specified that the CLIENT must be able to prove their identity, either by scanning an ID card or by sending a photocopy of their ID to the SELLER.
ARTICLE 16. COMPLAINTS
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law, and/or patents.
These elements are the exclusive property of the SELLER. Anyone who manages a website and wishes to create a direct hyperlink to the SITE must request written authorization from the SELLER.
This authorization from the SELLER will never be granted permanently. The link must be removed upon the SELLER's request. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the SITE and its content, by any means whatsoever, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement punishable by Articles L.335-2 et seq. and L.713-1 et seq. of the Intellectual Property Code.
By accepting these Terms and Conditions, the CLIENT acknowledges the SELLER's intellectual property rights and agrees to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL TERMS AND CONDITIONS
Any modification of the applicable legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of these General Terms and Conditions. Such modification or decision does not entitle CLIENTS to disregard the present General Terms and Conditions.
Any conditions not expressly addressed in these terms will be governed in accordance with the practices of the retail sector for companies whose registered office is located in France.
Article 19. MODIFICATION OF THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Terms and Conditions are dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in effect at the time of the order.
Modifications made to the General Terms and Conditions will not apply to PRODUCTS already purchased.
Article 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL TERMS AND CONDITIONS, AS WELL AS THE RELATIONS BETWEEN THE CUSTOMER AND THE SELLER, ARE GOVERNED BY FRENCH LAW.
IN CASE OF A DISPUTE, ONLY FRENCH COURTS WILL HAVE JURISDICTION.
However, before resorting to arbitration or state courts, the Customer is invited to contact the SELLER's claims service.
If no agreement is reached, or if the CUSTOMER can demonstrate that they have previously attempted to resolve their dispute directly with the SELLER via a written claim, an optional mediation procedure will be offered. This mediation will be conducted in a spirit of loyalty and good faith to reach an amicable agreement in the event of any conflict related to this contract, including its validity.
To initiate this mediation, the CUSTOMER can contact the SELLER's mediator: SportCom, whose contact details are: info@gmail.com and who can be reached via this link: https://www.sportcom.eu/gb/
The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgment of receipt, specifying the elements of the conflict.
Mediation is not mandatory, and either the CUSTOMER or the SELLER may withdraw from the process at any time.
IN THE EVENT THAT MEDIATION FAILS OR IS NOT PURSUED, THE DISPUTE THAT COULD HAVE LED TO MEDIATION WILL BE REFERRED TO THE COMPETENT COURT DESIGNATED ABOVE.
ANNEXE 1
The CLIENT has the right to withdraw from the contract by returning or handing back the PRODUCT to the SELLER.
To exercise this right, the PRODUCT must be returned or handed back without undue delay, and no later than fourteen (14) days after notifying the SELLER of the decision to withdraw, unless the SELLER offers to collect the PRODUCT themselves.
Withdrawal Period
In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.
If the CLIENT has ordered multiple PRODUCTS via a single order with multiple DELIVERIES (or in the case of an order of a single PRODUCT delivered in multiple batches), the withdrawal period will expire fourteen (14) days after the day the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT delivered.
If the CLIENT's order concerns multiple PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT.
Notification of the Right of Withdrawal
To exercise the right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CLIENT must notify their decision to withdraw by making an unambiguous declaration (for example, by letter sent by post, fax, or email) to: 3 rue Rosalind Franklin – ZA de l'Erette – 44810 – Nantes - FRANCE or info@sportcom.eu.
The CLIENT may also use the form below:
To the attention of: SportCom Europe
Seller's phone number: 0240145601
Seller's fax number:
Seller's email address: [info@sportcom.eu]
I hereby notify you of my withdrawal from the contract concerning the sale of the product below:
Product reference
Invoice number:
Order number:
-
Ordered on [] / received on []
-
Payment method used:
-
Name of the CUSTOMER and, if applicable, the recipient of the order:
-
CUSTOMER's address:
-
Delivery address:
-
CUSTOMER's signature (except in case of transmission by email)
-
Date
To respect the withdrawal period, the CUSTOMER must communicate their decision to exercise the right of withdrawal before the expiration of the withdrawal period.
Effects of Withdrawal
In the event of the CUSTOMER's withdrawal, the SELLER agrees to reimburse all amounts paid, including delivery charges (except for any additional charges resulting from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER), without undue delay, and in any case, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT (Article L.221-24 of the Consumer Code).
The SELLER will proceed with the refund using the same payment method that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different method. In any case, this refund will not incur any fees for the CUSTOMER.
The SELLER is not obligated to refund the additional shipping costs if the CUSTOMER explicitly chose a more expensive delivery method than the standard delivery method offered by the SELLER.
The SELLER may delay the refund until the product is received or until the CUSTOMER provides proof of shipment of the product, with the date being the earlier of these two events.
Return Instructions
The CUSTOMER must, without undue delay, and in any case, no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the product to:
3 rue Rosalind Franklin – ZA de l'Erette – 44810 – Nantes – FRANCE.
This deadline is deemed to be respected if the CUSTOMER sends the product back before the expiration of the fourteen (14) day period.
Return Costs
The CUSTOMER will bear the direct costs of returning the product.
If the product's weight prevents the CUSTOMER from returning it via postal services, the CUSTOMER will be responsible for the direct costs of returning the product.
Condition of the Returned Product
The product must be returned following the SELLER’s instructions and must include all accessories originally delivered.
The CUSTOMER will only be responsible for a reduction in the product's value resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the product. In other words, the CUSTOMER may test the product, but their responsibility may be engaged if they handle the product in ways beyond what is necessary.
Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the following cases:
- Provision of goods or services whose price depends on fluctuations in the financial market
- Provision of goods made to the CUSTOMER's specifications or clearly personalized
- Provision of goods that are likely to deteriorate or expire quickly
- Provision of audio or video recordings or sealed software that have been unsealed after delivery
- Newspapers, periodicals, magazines (except for subscription contracts)
- Provision of housing services, transport of goods, car rental, catering services, or services related to leisure activities if the offer specifies a particular date or period of execution
- Provision of goods that, by their nature, are inseparably mixed with other items
- Provision of sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed by the CUSTOMER after delivery
- Supply of alcoholic beverages whose price was agreed upon at the time of the contract conclusion, the delivery of which can only take place after 30 days, and whose actual value depends on market fluctuations beyond the control of the SELLER
- Provision of digital content not supplied on a tangible medium if the execution has begun with the CUSTOMER's express prior consent, and they have acknowledged that they will lose their right of withdrawal
- Contracts concluded during a public auction
ANNEXE 2
SHIPPING POLICY
Delivery Area
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address outside of this TERRITORY.
The PRODUCTS will be shipped to the delivery address(es) provided by the CLIENT during the ordering process.
Shipping Time
The time required to prepare an order and generate the invoice before shipping the PRODUCTS in stock is indicated on the SITE. These times do not include weekends or public holidays.
An email will automatically be sent to the CLIENT when the PRODUCTS are shipped, provided the email address provided during registration is correct.
Delivery Time & Fees
During the ordering process, the SELLER will inform the CLIENT of the available shipping methods and times for the PRODUCTS purchased.
Shipping costs are calculated based on the chosen delivery method. These costs will be added to the price of the PRODUCTS purchased.
Details of delivery times and fees are provided on the SITE.
If no specific delivery date is agreed upon, the SELLER will deliver the PRODUCT without undue delay and no later than thirty (30) days after the contract is concluded (Article L.216-1 of the Consumer Code).
Delivery Terms
The parcel will be handed to the CLIENT upon signature and upon presentation of an ID card.
In case of absence, a delivery notice will be left for the CLIENT, allowing them to pick up the parcel at their local post office.
Delivery Issues
The CLIENT will be informed of the delivery date when selecting the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. If this deadline is not met, the CLIENT must send a formal notice to the SELLER to deliver within a reasonable period. If the delivery is still not made within this period, the CLIENT may cancel the contract.
The SELLER will refund the total amount paid for the PRODUCTS, including taxes and shipping fees, without undue delay upon receipt of the cancellation letter, using the same payment method used by the CLIENT to purchase the PRODUCTS.
The SELLER is responsible for the PRODUCTS until delivery to the CLIENT. It is reminded that the CLIENT has three (3) days to notify the carrier of any damages or partial losses observed during delivery.